Walsall Office & TMOs
* Updated 16th July 2021
Walsall Office & TMOs
From the 19th July 21, the Housing, Asset and Communities staff will be working in a mobile way across the estates and TMO offices. Our front line staff will either be working in the community, at estate surgeries, working from home or working from a ‘hot desk’ at the Lichfield Street.
Caretakers, Repair Operatives and Cleaners will continue to work on the estates.
We will operate surgeries for you to meet with housing staff. Surgery appointments are by appointment and can be booked by calling 01922 471910.
The surgeries will be held at the estate offices as follows:
TMO offices |
Opening times |
Burrowes Street |
Monday -2-5pm and Wednesday and Friday 9-1pm |
Chuckery TMO |
Monday and Thursday 2-5pm & Friday 9-1pm |
Delves |
Tuesday and Thursday 9-1pm |
Leamore |
Monday 9-1pm Wednesday 2-5pm and Friday 2-4pm |
Twin Crescents |
Tuesday 9-1pm |
*Avenues TMO – residents can either choose to have a home visit or book an appointment at Central Office at Lichfield Street with your Housing Officer.
Staff will be booking home and online appointments as needed by residents. Appointments can also be made at the Central Team offices in Lichfield Street
If you need to speak to a member of staff based at the Walsall Head Office please call 01922 471910 or email info@watmos.org.uk
Homeless
If you are homeless or worried about becoming homeless you should contact Walsall Council on 01922 652250 in the first instance or email Housingandwelfaresupport@walsall.gov.uk , you should also apply to for housing in Walsall online here: WATMOS apply for housing online
Parking Permits
For estates where parking permits are required, all requests or enquiries should be directed to your TMO office by telephone or email.
Social Activities
Please note that there will be no Social Activities or Committee meetings until further notice.
Given the severity of the situation we are only allowing emergency contractors and other essential service provider’s access to the TMO offices. Therefore we will not be allowing any residents access to the TMO office.
Useful Support Links
If you are experiencing domestic abuse, in the first instance please contact the Police or Domestic Abuse Helpline services: Walsall Council Domestic Abuse Support. If you are applying to move home due to domestic abuse, once you have completed your application an officer will make telephone contact with you to offer practical advice and provide information on where else you can get help.
Walsall Council COVID-19 help & support for Walsall residents
Need help with Food?
Contact your local TMO office and we can help you or you can contact.
London Office & TMOs
*Updated 12th July 2021
Repairs
To report a repair please call 02070430670.
Tenancy Management
From Monday 5th July 2021 the London Housing Team Surgeries will be available by appointment only at the following times. However we strongly recommend that you contact the office by telephone or email in order to resolve your issue remotely to avoid risk.
Tel: 0207 043 0670
Email londontmos@watmos.org.uk
|
ETHELRED |
THORLANDS |
METRA |
MONDAY |
2pm – 5pm |
9am -1pm |
|
TUESDAY |
2pm - 5pm |
|
9am – 1pm |
WEDNESDAY |
|
9am- 1pm |
|
THURSDAY |
2pm – 5pm |
|
|
FRIDAY |
2pm – 4pm |
9am – 1pm |
|
Parking Control
Car parking management for Ethelred, Thorlands and Metra estates will be taken over by UK Car Park Management Ltd. All residents will receive a letter in the next two weeks advising how to obtain a new permit .
If you have any queries or require further information, please do not hesitate to contact PCM on:
Telephone: 0345 463 5050 or Email: permits@uk-cpm.com
Community Centre Update
All community centres are presently closed for resident use and hire. We will update you as soon as there is any change.
Support to those vulnerable or self isolating
We are regularly contacting all residents over 70 years old and residents who are vulnerable to identify what support may be required. We will endeavour to work with those residents on an ongoing basis.
You may find other useful information vis this link to Lambeth Age UK - Lambeth Age UK
Self isolation is proving incredibly difficult for many. This link provides useful advice and contact information for a range of support agencies within Lambeth Lambeth Advice Agencies
Commercial Tenants
WATMOS has a small portfolio of Commercial units which are managed by specialist Commercial Managing Agents, Lambert Smith Hampton (LSH). As a commercial tenant If you have any queries regarding your rent, renewing or surrendering your lease or your responsibilities under the terms of your lease (including repairing obligations) please contact LSH on Telephone: 0207 198 2000 and ask to speak to Martin Barrow who is your main point of contact.
The detail of the landlord’s and commercial tenants’ responsibilities is set out in your lease. Leases can vary but in general Watmos (the landlord) is responsible for the buildings structure and you are responsible for everything inside your unit. This would include the plaster on the walls and ceilings, the floors, the fixtures and fittings, window and door fittings and glazing and all the services like electrics and plumbing that are exclusive to your unit, even if the pipes go through the building. Responsibility for things like your, windows and frames, external glazing and stores vary depending on your lease, so you should check your lease and confirm with LSH on the telephone number detailed above.
Reporting a Structural Repair and/or Repairs to Communal areas on the Estate or within the Building
If you wish to report a repair relating to the buildings structure and/or communal areas please contact the WATMOS One Team office on 0207 043 0670
Emergency Repairs
If you need to report an emergency repair out of hours, please contact our 24-hour help line service on 08000 662 742. This is a “make safe” service only, and covers only the repairs Watmos are responsible for under the lease in the communal areas or communal services.
Problems with gas, water supplies or electricity should be reported first to your service provider to see if there is a local issue affecting other people too, otherwise you are responsible for organising repairs.
The following repairs are not Watmos’ responsibility and should be reported directly to the following:
For gas leaks contact Transco on 0800 111 999
For gas meters contact your gas supplier
For street lighting of adopted roads and pavements, contact your local Council
For water leaks in the road contact your water company
For all queries other than reporting a repair please contact LSH on telephone 0207 198 2000
Buildings Insurance
We maintain insurance for all our properties and estate areas as part of what is called a ‘Landlords Block Policy’. This covers major risks like flood, fire, earthquake, storm damage and some accidental incidents like major leaks.
We regularly review the level of insurance cover and the provider to obtain best cover. A copy of the existing Policy summary can be viewed by clicking here.
PLEASE NOTE
The Watmos buildings insurance does not include, business contents, fittings, personal or business possessions like furniture, equipment, goods, floor coverings etc or, very importantly, your business or personal liability. So, for instance, if a leak from your property damages another person’s property, they or their insurers may sue you. Equally if your business contents or personal possessions are damaged by a leak from another property whether it is leasehold, tenanted, or commercial Watmos insurance will not reimburse you. Therefore you must organise your own insurance including business contents and liability insurance. You should always seek independent legal advice on all aspects of your insurance requirements and liabilities.
Disclaimer
The above is not legally binding and does not affect any lease or other legally binding document or arrangement. Watmos has tried to ensure that the above content is correct at the time of writing (June 2020) but cannot guarantee its accuracy. If you are in doubt or difficulty, if you are involved in a dispute, or if you need to know your rights, you should seek your own independent legal advice from a solicitor or other suitably qualified person.
London WATMOS Summer 2020 Newsletter
Latest Prince’s Ward Weekly Newsletter
Other useful links:
Rents - What should I do about my rent payments?
- You should continue to pay your rent every week or month in the usual way as you have agreed with your Officer.
- If you are not able to make your weekly payment you must contact us at the earliest opportunity.
- We will work with you to agree a plan if you are struggling to pay your rent.
- This can mean reaching a temporary agreement with you, we may be able to accept a lower level of rent, or agree a plan to pay off arrears at a later date.
- If we do make an agreement it is important you keep to this plan and that you talk to your Housing Officer immediately if you are unable to do so.
- If you are worried about being unable to pay your rent, advice is available from specialist providers such Walsall Money Advice Project: http://www.wmap.org.uk or telephone 01922 623292, email info@wmap.org.uk or in London, contact independent money advice charity Centre 70 on enquiries@centre70.org.uk or 020 8670 0070
- Click here to Pay Your Rent Online
Health & Wellbeing
*Updated 10th August 2020
If you feel like you are struggling, or if you’re concerned for a loved one and need support there are lots of useful helplines, support groups and online resources to help you cope at this difficult time.
Here are some helpful resources
- Mind
- Mental Health Foundation
- Centre for Disease Control and Prevention
- Action for Happiness
- https://www.nhs.uk/oneyou/every-mind-matters/ &
- https://www.samaritans.org/
Crisis and emotional support helplines
- Samaritans or 116 123
- SaneLine or 0300 304 7000
- Mind or 03001233393
- Anxiety UK or 03444 775 774
- No Panic 0844 967 4848
- Depression UK
- Victim Support
You can also find a list of mental health topics, services and helplines at The Mental Health Foundation and the NHS
Older People
- Age UK offer a free confidential advice line for older people, their families, friends, carers and professionals
Advice line: 0800 678 1602 - Campaign to end loneliness provides lots of advice and tips on how to stay in touch when self-isolating
Younger People
- The Mix is a UK based charity that provides free, confidential support for young people under 25.
Helpline: 0808 808 4994 - The National Youth Advocacy Service (NYAS) is a charity for children, young people and adults, offering a variety of services
Helpline: 0808 808 1001 - Young Minds is a mental health charity for young people
Parents helpline: 0808 802 5544 - Kooth offers free, safe and anonymous online support for young people
- Childline provide help, support and advice on a wide range of issues
Helpline 0800 1111 - NSPCC offers help and support to parents, professionals and families
Helpline 0808 800 5000
Community support
- Covid Mutual Aid UK is a group of volunteers supporting local community groups to organise mutual aid through the Covid-pandemic in in the UK. Their focus is offering resources and connecting people to local groups and services.
Domestic abuse
Are you suffering from Domestic Abuse?
- We know that this is a difficult and worrying time for everyone – but particularly so for adults and children living with abuse, and we at WATMOS are here to help support you through this time. https://www.gov.uk/government/publications/coronavirus-covid-19-and-domestic-abuse/coronavirus-covid-19-support-for-victims-of-domestic-abuse or https://west-midlands.police.uk/your-options/domestic-abuse
- Online support is available from Women's Aid's online chat service, open from 10am-12pm Monday-Friday https://chat.womensaid.org.uk/
- National Domestic Abuse Helpline is a free helpline for anyone experiencing domestic abuse
Helpline: 0808 2000 247 - Black Country Women’s Aid offer local resources and support for women experiencing domestic abuse info@blackcountrywomensaid.co.uk, 01922 – 649569. The Cedar Centre Walsall is located: The Rock Centre, 27-31 Lichfield Street, Walsall WS1 1TE. The Cedar Centre Walsall is open from 9am to 5pm Monday to Friday. If you need to speak to someone outside of these times please call the 24-hour telephone number on 0121 552 6448.
- The National Centre for Domestic Violence (NCDV) provide access to free injunctions on 0844 8044 999 and is available 24 hours a day
- galop offer emotional and practical support for LGBT people experiencing domestic abuse
Hotline: 0800 999 5428
Repairs Information
Whilst the COVID alert level is at 4, ONLY emergency and urgent repairs works within dwellings will be attended to.
Essential repairs
Essential repairs |
Non-essential repairs |
|
|
Communal works, estate works and works to empty properties will continue as usual because there is limited risk of close contact between people.
For essential repairs, please call :
London : 020 7043 0670
Walsall : 01922 471910.
Repairs in your home
Our contractors are continuing to carry out essential repairs. They are taking extra safety measures to help keep you and themselves healthy while they work in your home.
- They will ask a series of questions to understand the risk to you and your household
- They will wash their hands when they arrive and before they leave your property
- They may wear masks, gloves and use hand sanitiser
- They may ask you to stay in a separate room whilst they undertake the repair
- They may use an antibacterial cleaning solution or wipes on surfaces in the area they are working in
In line with Government advice, please keep your distance while they are working. If possible elderly, pregnant or vulnerable residents should stay in a different room or keep at least 2 metres away.
Gas Servicing
We have a legal responsibility for gas safety in our tenanted homes. This means we must:
- Repair and maintain gas pipework, flues and appliances in safe condition
- Ensure an annual gas safety check on each appliance and flue
- Keep a record of each safety check
Gas safety is so important, we are continuing to carry out annual safety checks during lockdown.
Our heating contractor is following government advice when they visit tenants’ homes:
- They will ask a series of questions to understand the risk to you and your household
- They will wash their hands when they arrive and before they leave your property
- They may wear masks, gloves and use hand sanitiser
- They may ask you to stay in a separate room whilst they undertake the repair
- They may use an antibacterial cleaning solution or wipes on surfaces in the area they are working in
If you are worried because you, or someone you live with, is self-isolating or shielding, let us know.
Useful resources
Below are some useful how-to videos and resources so that you can carry out basic repairs jobs at home in the meantime, without having to book an appointment or wait for an engineer.
Gas, boilers and heating How to bleed a radiator How to reset a boiler What to do if you smell gas |
Electrical and lighting How to change a fluorescent light fitting How to fix an electricity fuse box that has tripped |
Water and condensation How to treat and prevent mould |
Kitchen and bathroom How to unclog a sink How to prevent a blocked sink How to reseal a bath, shower or sink |
Useful links
Latest NHS information and advice about Corona Virus COVID 19
- Symptoms of coronavirus and how to avoid it on the NHS website
NHS Check your symptoms test
- Use the 111 online coronavirus service if you feel you need medical help
Guidance on Corona Virus COVID 19
- Guidance on how the UK is affected by coronavirus (GOV.UK is updated daily and is the best source of reliable information)
Useful information and links for help from the NHS
Your finances
We are developing our response in line with government guidance. Contact us if you’re having difficulty paying your rent. We can help you to maximise your income.
Click here for information on what to do if you've lost your job
How can I get help with gas and electricity when self-isolating?
If you have a pre-pay gas and / or electricity meter and you are self-isolating, please follow the link here to see what help is available. https://www.ofgem.gov.uk/coronavirus-covid-19/coronavirus-covid-19-and-your-energy-supply for the latest information.
What about payment holidays for my water bills?
South Staffs Water is offering assistance to residents struggling to pay their water bills. Please contact them at South Staffs Water help & support
For information on Scams during the coronavirus, click here.
Click here to take a look at Age UK’s coronavirus guide.
News
For information about the Corona virus Covid-19, please visit https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public
Take a stand against scams
Advice on COVID 19 (Corona Virus)
* Updated 8th October 2020
New Government restrictions designed to slow the spread of coronavirus came into force on Tuesday 22 September. Further to the government announcement we needed to review and make relevant changes to the way we deliver services in line with government guidelines.
This was to ensure we minimise risks to the health and safety of our customers and staff whilst also trying to continue to deliver our services to you.
As the government has announced that the COVID alert level has increased from 3 to 4 we have reviewed and looked at our frontline services. Due to the work we have done in carrying out a comprehensive Risk Assessment and method statement for the different services we can continue to deliver a most of our service areas with some changes. However, some services are currently suspended to ensure we abide by the new guidelines following the latest lockdown restrictions being imposed.
Please click on to the service Status on the right hand side of this screen for Services that are operating, with changes and suspended.
Your health and safety, as well as that of our staff and partners is our top priority. We know that many of you may be concerned about the virus and we are working hard to ensure that we can continue providing essential services to you in line with government guidance around limiting the spread of infection.
Anyone with symptoms of coronavirus (Covid-19) is being asked to stay at home and avoid all but essential contact with others, to slow the spread of infection. The symptoms are:
- a high temperature – you feel hot to touch on your chest or back
- a new, continuous cough – this means you've recently started coughing repeatedly
If you have symptoms and live on your own, you should stay at home (self-isolate) for seven days. If you live with other people, all household members should stay at home for 14 days from the day the first person got symptoms. We are looking at different ways of keeping in touch by phone, email or video calls if our usual visits can’t take place.
We will have to adapt how we provide our services in line with current and ongoing advice from the government and Public Health England (PHE). PHE What you need to know
The situation around coronavirus is fast moving and advice from government is continuously evolving to reflect the current situation. We will adapt our services to ensure we can continue to deliver essential services, while conforming to the government's guidance to limit the spread of infection. We will update this page regularly to tell you about any changes to our services. We thank you for your understanding and cooperation at this time.
Government's Housing Minister letter to all social housing residents