Our Policies

WATMOS has a range of policies that guide how we provide services and make decisions.

Asbestos Policy

Breach of Lease Policy (Leasehold)

CCTV Policy

Complaints Policy

Damp Mould & Condensation Policy

Decant Policy

Dispute Resolution Policy (Leasehold & Freehold)

Domestic Abuse Policy

Electrical Safety Policy

Equality, Diversity & Inclusion Policy

Fire Safety

Gas Safety Policy

Lifting Equipment Policy

Reasonable Adjustments for Complaints Handling

Redress Policy

Resident Engagement Policy

Residential Lease Extension Policy (Leaseholders)

Section 20 Service Charge Consultation Policy (Leasehold)

Sub-letting Policy (Leasehold Residential)

Sub-Letting by Residential Leaseholders

Tenancy Fraud Policy

Unacceptable Behaviour Policy

Variable Service Charge Setting Collection and Arrears Policy (Leasehold & Freehold)

Water Safety Policy